APA Style
COOLK, Sarah. (2004).
Customer Care Excellence : cara mudah mencapai customer focus (1st edition).
Jakarta:
PPM.
Chicago Style
COOLK, Sarah.
Customer Care Excellence : cara mudah mencapai customer focus.
1st edition
Jakarta:
PPM,
2004.
Text.
MLA Style
COOLK, Sarah.
Customer Care Excellence : cara mudah mencapai customer focus.
1st edition
Jakarta:
PPM,
2004.
Text.
Turabian Style
COOLK, Sarah.
Customer Care Excellence : cara mudah mencapai customer focus.
1st edition
Jakarta:
PPM,
2004.
Print.