APA Style
TJIPTONO, Fandy. (2012).
Service Management : mewujudkan layanan prima (1st edition).
Yogyakarta:
Andi.
Chicago Style
TJIPTONO, Fandy.
Service Management : mewujudkan layanan prima.
1st edition
Yogyakarta:
Andi,
2012.
Text.
MLA Style
TJIPTONO, Fandy.
Service Management : mewujudkan layanan prima.
1st edition
Yogyakarta:
Andi,
2012.
Text.
Turabian Style
TJIPTONO, Fandy.
Service Management : mewujudkan layanan prima.
1st edition
Yogyakarta:
Andi,
2012.
Print.